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Tenant Wizard Operations

Typical operator checks

  • Verify the active company context before creating tenants as a privileged user.
  • Confirm that the target CPI or Edge endpoints are reachable from the deployment environment.
  • For edge_hybrid, verify that the referenced CPI tenant already exists and is not itself an Edge tenant.
  • After create, check that worker jobs pick up the tenant and begin populating runtime data.

Common failure categories

  • duplicate tenant name inside the same company
  • missing active company assignment
  • invalid or missing edge parent reference
  • wrong auth mode or incomplete secret fields
  • network-level connectivity problems during test calls

Operational follow-up after create

Creation alone does not guarantee visible monitoring data. Runtime jobs still need time to:

  • sync packages
  • fetch messages and payloads
  • evaluate alerts
  • populate archive and keystore views where configured